To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Urgent cases and unexpected medical needs are given top priority, which is why occasional appointment delays may occur. Please understand that we make a sincere effort to see each client on time. If no appointments are available, please contact your nearest emergency facility.

For your convenience, ‘drop-off' appointments are based on availability. A 'drop off' means you could bring your pet at the scheduled time and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

All cats must be presented in an appropriate cat carrier or on a leash.